Peak Support, Author at Peak Support

How E-commerce BPOs Can Transform Your Business

Streamline operations, cut costs, and boost CX—discover how an e-commerce BPO can help your brand grow faster and more efficiently.

The Role of E-commerce BPO: What It Is and Why It Matters

Discover how an e-commerce BPO helps online retailers scale, cut costs, and enhance CX with expert outsourcing for support, operations, and growth.

Top 5 BPOs for Customer Service Outsourcing in 2025

Outsourcing your customer service is a strategic decision that can enhance operational efficiency, improve customer satisfaction (CSAT) scores, and enable rapid scaling.

27 Questions to Ask When Choosing a BPO

Is that low cost BPO too good to be true? Here’s how to find out.

Top 10 CX Startups to Watch in 2025

Here is our prediction for the top 10 CX startups that will make waves in 2025.

7 SaaS Customer Service Trends to Watch in 2025

Discover the top customer service trends that SaaS companies should expect in 2025.

2024 Key Performance Indicators for Customer Service: Call Abandonment Rate

Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.

5 Ecommerce Customer Service Trends to Watch in 2025

Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.

Key Performance Indicators (KPIs) for Customer Service

Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.

Trust and Safety in Gaming

A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment